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Terms and Conditions


All orders are only accepted and processed according to the conditions below. The client (customer) accepts these conditions when placing an order. Client declares to be of age or to have contracts signed by one of his / her parents or guardian (s) in the case of a minor.

1. Ownership

The customer guarantees that he / she has all copyrights and other rights concerning supplied images. B & Vmedia BV can never be held liable or held liable in any way. Files supplied by the customer are only used for the agreed assignment between B&V Media BV and the customer and for maintaining the Social Media of CustomDecks.nl. B & Vmedia BV does not do anything with the image files supplied by customers outside the order for commercial reasons, without written permission from the customer. By agreeing to these terms and conditions you give permission for any use of your personalized product on our Social Media.

2. Delivery times

The regular delivery times and delivery days indicated on the sites are representative of the average delivery times. Under no circumstances can they be the reason for compensation, cancellation of an order or any other form of compensation. For late delivery of orders for which the customer has paid emergency costs (Urgent Allowance: 15% with a minimum of € 2.49 and a maximum of € 29.95), B & Vmedia BV can be held liable via customer info@customdecks.nl. If there is no force majeure situation (extreme weather conditions, traffic accidents, fire, etc.), the emergency costs will be refunded.

3. Cancel order

Placed orders go into production immediately after payment. Once an order has been paid, it can no longer be canceled

4. Refuse order

CustomDecks reserves the right to refuse ordered images that in the opinion of CustomDecks could be experienced as pornographic, discriminatory or otherwise shocking, and not to take them into production. If, in the opinion of CustomDecks, an ordered image concerns a very serious violation of this condition, Fotogeschenk reserves the right to report this to the competent authorities.

5. Discount promotions

Only the highest discount is valid. Discounts on discounts are not possible.

(Missed) promotional discounts or codes are not refunded in any way.

Promotional codes / promotional discounts are never paid out in cash. If you forget to enter a discount code and you have not paid yet, you can place the order again. If you have already paid, you can receive a code for the missed discount from us that you can use with a next order.

(Residual) values ​​of discount vouchers / gift vouchers are not paid in any way.

Individual boncodes that B & Vmedia BV issues, including through our Photo Gift Vouchers, are valid for all products with the exception of photo albums, photo calendars and cards.

6. Online dispute resolution

The European Commission offers a platform for online dispute resolution, which you can find here http://ec.europa.eu/consumers/odr/. Consumers have the option of using this platform for the settlement of disputes.

- Customdecks is not liable for damage after use
- Customdecks is not liable for any color differences between monitor and reality
- Customdecks is liable for production errors due to an error in the graphic
- Customdecks is not liable for all types of breaks in the deck. Customdecks is only liable for length breaks.

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